Three stories of my delightful experiences being the VP Gastronomy at Swiggy placing 200+ orders per year 👇

👉 TheBachelor

Origins: Ordering for lunch at work, forgetting/reheating it.

Problem: Meal size exceeds, food wasted either through spoilage/forgetting. Inclination on home food.

Swiggys Wand: POP for single meals, Swiggy daily (journey in comments)

👉 HungryAsWolf

Origins: Exhausted & ordering dinner

Problem: Spillage of food, 30 min with support.

Swiggys Wand: Swiggy tape is also the #Product(brillianto),<30 seconds, I can select an item and get a refund for it.

Delta is high, with great experience it's always a pass when it is rare.

👉 AmnesticSyndrome

Origins: Placing an order for lunch at home instead of the workplace.

Problem: GPS sucks, the guilt of wasting 30 min for the delivery partner & support.

Swiggys Wand: Location Selection, check out a wonderful post by Saptarshi Prakash : here

Was upset, Offered a tip to the partner who politely declined & swiggy support added it up to make him smile

🔥Good PMs are obsessed to build a high-quality product while great ones are obsessed about creating delightful customer experiences that make them smile

Cheers to Great Product Managers at Swiggy & for more delightful product experiences Anuj Rathi 🥂